Terms of Service

Service Scope

VPNLong provides international routes and subscriptions for cross-border access, covering 110+ countries / 150+ routes and supporting Windows / macOS / iOS / Android / Linux. Available routes and account benefits depend on what is shown in the user panel and the selected plan.

This service provides network connectivity, but does not provide accounts, memberships, or content licenses for third-party websites. The operators of those websites determine their regional rules, account eligibility, and usage policies. A subscription to this service does not grant eligibility to access them.

Account and Subscription Rules

No email address is required; you can create an account with a username and password. Keep your login details and subscription link secure. Do not publish them publicly, resell the subscription, or share your account or subscription with others. If your subscription link is exposed, stop sharing it and resolve the issue through the panel. If you cannot resolve it yourself, submit a ticket.

There is no limit on the number of devices online at the same time, for use on the account holder's own devices. This does not authorize distributing the service to others or reselling it as a business. Do not misuse connection resources, disrupt other users, or impair route operations.

Monthly subscription traffic resets each month on the activation date. If you upgrade mid-cycle, the price difference is converted into the remaining days. Data packages remain available until used and never expire. Check the plan, price, and billing method before confirming your order. See the plans page for available options.

Acceptable Use

Users must comply with the laws and regulations that apply where they are located and to their activities, and determine whether the network acceleration service is suitable for their purposes. The service may not be used for illegal activities, including cyberattacks, fraud, distributing illegal content, infringing others' rights, or accessing systems without authorization.

When using third-party platforms, you must also comply with their terms of service. Do not impersonate others, steal data, or use the service for malicious automated activity. Users are responsible for content they submit, access, or transmit, and for their related actions.

Service Availability and Limitations

Network performance depends on local networks, device settings, carrier routing, exit routes, and the status of the destination service. The service does not guarantee connectivity at every time, in every location, or for every application, nor does it guarantee specific speeds or the continuous availability of third-party platforms.

Maintenance, route changes, third-party network failures, or force majeure events may cause interruptions. If you encounter an issue, first consult the troubleshooting guide, then submit the time it occurred, your client platform, and redacted error details. Do not expose passwords or complete subscription links in ticket attachments.

To the extent permitted by applicable law, VPNLong is not liable for losses caused by third-party platform bans, content changes, or user misconfiguration. These terms do not exclude liability that cannot legally be excluded or limit users' statutory rights.

Refund Requests and Processing

You may request a full refund for any reason within 7 days of your first payment. Submit your request through a user panel ticket, specifying the relevant order and your refund request. You do not need to cite a connection issue as the reason.

VPNLong will review the order ownership and payment records before processing the request. If further information is needed, we will contact you through the ticket. Do not make duplicate payments or give your login credentials to anyone to assist with a refund. The time it takes for a refund to arrive depends on the payment provider; these terms do not promise a separate processing timeframe. Requests made after the period above will be handled in accordance with applicable law and the circumstances of the specific order.

Account Termination and Changes to These Terms

For reselling or sharing subscriptions, maliciously consuming resources, attacking systems, or other violations of these terms, VPNLong may suspend relevant connections or terminate accounts based on the impact. Where there is an ongoing risk of harm, VPNLong may first impose necessary restrictions and explain the action through the panel or a ticket. Users may submit an explanation and request a review.

Changes to these terms will be published on this page, along with an updated month of last revision. Significant changes to service benefits will be announced on the site or through the user panel. Changes will not retroactively reduce rights attached to existing orders under applicable law. If you do not accept the changes, stop using the service and confirm how your existing order will be handled through a ticket. See the Privacy Policy for details on personal information processing.